{"id":21,"date":"2025-04-12T18:16:39","date_gmt":"2025-04-12T18:16:39","guid":{"rendered":"https:\/\/claimscertification.institute\/about\/"},"modified":"2026-04-11T07:44:02","modified_gmt":"2026-04-11T07:44:02","slug":"claims-certification-institute-about-us","status":"publish","type":"page","link":"https:\/\/claimscertification.institute\/?page_id=21","title":{"rendered":"About Us"},"content":{"rendered":"\n
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Our Mission and Vision<\/h2>\n\n\n\n

At the Claims Certification Institute, our mission is to provide top-tier online education in the fields of appraisal, estimating, silica, and mold certifications. We strive to empower professionals with the knowledge and skills necessary to excel in their careers. This ensures they are well-equipped to meet industry demands.<\/p>\n\n\n\n

Our vision is to be the leading online platform for certification courses, recognized for our commitment to quality education and continuous learning. We aim to foster a community of proficient professionals. These professionals will be adept at navigating the complexities of the claims industry.<\/p>\n<\/div><\/div>\n<\/div><\/section>\n\n\n\n

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Our Expertise<\/h2>\n\n\n\n

The Claims Certification Institute prides itself on its faculty of industry experts. Our courses are delivered by seasoned professionals, including expert witnesses, building consultants, large loss estimators, and certified appraisers and umpires. These experts bring a wealth of knowledge and hands-on experience. This provides students with real-world insights and practical skills.<\/p>\n\n\n\n

Our instructors are licensed in multiple states, guaranteeing that our curriculum is both comprehensive and compliant with regional regulations. This multi-state licensing underscores our dedication to offering credible and high-quality education. It equips students with the tools they need to succeed in the ever-evolving claims industry.<\/p>\n\n\n\n

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Claims Certification Institute<\/h2>\n\n\n\n

At the Claims Certification Institute (CCI)<\/strong>, we don\u2019t just teach, we train warriors of the insurance world.<\/strong> Built by adjusters, for adjusters, CCI was founded by two seasoned pros with dirt under their boots and victories under their belts: Troy Willis<\/strong> and Corey Locke<\/strong>.<\/p>\n\n\n\n

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Troy Willis, Founder & Lead Instructor<\/h3>\n\n\n\n

Licensed Public Adjuster. Estimating Expert. Policyholder Advocate<\/strong>, Certified Appraiser & Umpire<\/strong><\/p>\n\n\n\n

With decades of frontline experience, Troy has handled everything from raging wildfires to the nastiest water losses and denied claims that most adjusters wouldn\u2019t touch with a ten-foot pole. His specialty? Beating the carriers at their own game<\/strong>, and teaching others how to do the same. Troy\u2019s sharp knowledge of state insurance codes, Xactimate estimating, and policy language<\/strong> has helped recover millions<\/strong> for policyholders across California, Washington, Idaho, Georgia, and Nevada<\/strong>.<\/p>\n\n\n\n

But Troy\u2019s more than just a public adjuster, he\u2019s a coach, a mentor, and a relentless advocate<\/strong> for claim professionals looking to sharpen their skills and command top-tier fees<\/strong>.<\/p>\n\n\n\n

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Corey Locke, Senior Instructor<\/h3>\n\n\n\n

Independent Adjuster. Claims Strategist. Appraisal Process Authority.<\/strong><\/p>\n\n\n\n

Corey brings precision and firepower to the Institute, drawing on his vast background in catastrophe response, appraisal hearings, and high-stakes negotiations.<\/strong> He\u2019s worked for carriers. He\u2019s worked for policyholders. And now, he works for you.<\/strong> Corey\u2019s style is tough, thorough, and rooted in real-world experience<\/strong>, not just textbook theories.<\/p>\n\n\n\n

Together, Troy and Corey created the Claims Certification Institute to close the gap between \u201clicensed\u201d and \u201ccapable.\u201d<\/strong> Let\u2019s be honest, too many adjusters are thrown into the field without being truly prepared. That ends here.<\/p>\n<\/div><\/div>\n\n\n\n

Victoria Wilis, Public Adjuster & Instructor<\/p>\n\n\n\n

Victoria brings a sharp, no-nonsense approach to her role as a public adjuster and instructor, combining real-world claim experience with the ability to actually teach people how to win. She\u2019s not just knowledgeable, she\u2019s precise, organized, and relentless when it comes to documenting losses, building strong claim files, and pushing matters toward resolution. As an instructor, she breaks complex concepts down into practical, repeatable systems that students can immediately apply in the field. Whether she\u2019s handling a claim or leading a training, Victoria sets a high standard, focused, detail-driven, and committed to getting results the right way.<\/p>\n\n\n\n

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Why We Exist<\/h3>\n\n\n\n

We\u2019re here to professionalize the profession.<\/strong> Whether you’re a public adjuster, independent adjuster, estimator, appraiser, or aspiring claims professional, CCI delivers practical, hard-hitting training<\/strong> that\u2019s been battle-tested<\/strong>\u2014not just boardroom-approved.<\/p>\n\n\n\n

From mold and water mitigation certifications to advanced estimating, appraisals, and claim negotiation, our live courses and online certifications are built to make you money, win disputes, and earn respect<\/strong> in the field.<\/p>\n\n\n\n

We believe in teaching you what actually works<\/strong>\u2014the stuff we\u2019ve used ourselves on real claims with real stakes.<\/p>\n\n\n\n

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Our Promise<\/h3>\n\n\n\n

You don\u2019t need more fluff. You need firepower.
You don\u2019t need theory. You need tactics.
And above all, you need certifications that mean something<\/strong>.<\/p>\n\n\n\n

Welcome to the Claims Certification Institute<\/strong>\u2014where the best get trained, and the rest get left behind.<\/p>\n\n\n\n

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