Claims Certification Institute

Description

Insurance Negotiation – The Controlled Settlement Protocol (One Day – In-Person Zoom) 11:00 am to 1:00 pm (June 23, 2026)

This intensive 2-hour course is designed to transform the way you approach insurance negotiations. Insurance Negotiation – The Controlled Settlement Protocol teaches you how to shift from reactive, emotion-driven conversations to calculated, strategic control of the claim.

You’ll learn how to structure negotiations with intent, apply proven communication techniques, and guide adjusters toward resolution using positioning, timing, and leverage—not frustration. This course introduces controlled negotiation frameworks inspired by high-level negotiation methodologies and adapts them specifically for insurance claims.

Whether you’re a public adjuster, contractor, or attorney, this training will sharpen your ability to close claims efficiently, increase settlement values, and maintain control of the process from start to finish.

Strategic Learning Description (Emotion vs Strategy Focus)

Most claim handlers lose money the same way—by negotiating emotionally instead of strategically. This course breaks that habit.

You’ll learn how to:

• Remove emotion from negotiations and operate with discipline
• Control conversations using structured communication techniques
• Position your claim so the adjuster has to respond differently
• Use timing, silence, and leverage as tools—not accidents
• Close claims without unnecessary conflict or delays

This is about staying calm, calculated, and in control—every single time.

Bottom line: stop arguing claims… start engineering settlements.

Insurance Negotiation – The Controlled Settlement Protocol (One Day – In-Person Zoom) 11:00 am to 1:00 pm (June 23, 2026)